The terms governing bespoke stretch-fabric wall finish consultations, quotations and installations carried out by Aceline Fabric Interiors.
Last updated: September 2026
Aceline Fabric Interiors provides tailored stretch-fabric wall finishes for refined residential interiors, including media rooms, home cinemas, bedrooms, studies, headboard walls and feature walls.
Website:
https://acelinefabricinteriors.co.uk
Contact email:
studio@acelinefabricinteriors.co.uk
Aceline Fabric Interiors operates as the legal business entity Aceline Fabric Interiors.
These Terms apply to:
A separate written quotation, proposal, invoice or project confirmation may contain additional project-specific details.
If there is any conflict between these Terms and a written quotation or project confirmation, the project-specific written document will take priority for that project.
Information on this website is provided for general guidance.
Images, descriptions, colours, textures and examples are intended to illustrate the type and style of finish that may be possible. They do not guarantee that an identical result can be achieved in every room, property or project.
Each project is subject to review, specification, site conditions, fabric suitability, access, dimensions and final Client approval.
Submitting an enquiry through the website does not create a contract between the Client and Aceline Fabric Interiors.
We may respond with initial thoughts, questions, indicative guidance or requests for further information.
Any budget guidance provided before a formal quotation is approximate only and may change following review of room details, measurements, fabric selection, installation requirements or site conditions.
Where appropriate, Aceline Fabric Interiors may offer an initial telephone, video or in-person consultation.
Any consultation or site visit is subject to availability, location, project suitability and any agreed fee.
If a fee applies, this will be confirmed in advance.
Advice provided during an initial consultation is based on the information available at the time and should not be treated as a final project specification unless confirmed in writing.
Quotations are based on the information available when they are prepared.
A quotation may include, where relevant:
Unless stated otherwise in the quotation, quotations are valid for 30 days from the date of issue.
A quotation is not binding until accepted in writing and any required deposit or staged payment has been received.
Aceline Fabric Interiors provides tailored and project-specific fabric wall finishes.
Many elements may be ordered, prepared, cut, treated or installed specifically for the Client’s room, dimensions, fabric selection and design requirements.
This may include fabric, acoustic insulation, timber, track, project-specific materials and installation components.
Once project-specific materials have been ordered, allocated, prepared, cut or treated, cancellation or changes may result in costs in accordance with Section 22 — Cancellations by the Client.
Fabric samples are provided or arranged to assist with selection. Samples are representative only.
Actual colour, texture, weave, finish and appearance may vary because of:
We recommend viewing physical samples in the intended room lighting before final approval wherever reasonably possible.
Once a fabric has been approved and ordered, changes may involve additional cost, delay or re-quotation.
Some Aceline Fabric Interiors products may help improve acoustic comfort within a room by softening the feel of the space and reducing harsh reflections.
Soundproofing and control of sound transfer between rooms or properties are separate specialist requirements and are not included in Aceline Fabric Interiors’ products.
The Client is responsible for ensuring that:
Aceline Fabric Interiors will not be responsible for delays, additional costs or limitations caused by incomplete information, unsuitable surfaces, restricted access, unfinished building works, other trades, hidden defects or conditions outside our reasonable control.
Our work relies on suitable site conditions.
Walls, surfaces and surrounding areas must be properly prepared before installation. This includes ensuring that surfaces are dry, stable, clean, free from active damp and suitable to receive the fabric wall finish system.
If unsuitable conditions are discovered, Aceline Fabric Interiors may need to pause work, revise the quotation, request remedial works or agree a revised installation date.
Additional costs may apply where extra work is required because of site conditions that were not previously disclosed or reasonably visible.
Measurements may be based on drawings, information supplied by the Client, site survey measurements, or a combination of these.
Where quotations are based on Client-supplied drawings or measurements, the quotation may need to be revised if actual site dimensions differ.
Final measurements, fabric requirements and installation details may be confirmed before materials are ordered or work begins.
Payment terms will be set out in the quotation, invoice or written project confirmation.
Aceline Fabric Interiors may require:
Materials may not be ordered and installation dates may not be confirmed until the required payment has been received.
Late payment may result in delays to ordering, scheduling or completion.
Deposits and staged payments are used to secure project time, cover administration, order materials, reserve fabric and prepare for installation.
Where bespoke or project-specific materials have already been ordered, prepared, treated, cut or allocated, deductions may be made from any refund to reflect costs reasonably incurred.
This does not affect the Client’s statutory rights.
If the Client requests changes after accepting a quotation, Aceline Fabric Interiors will confirm whether the change is possible.
Changes may affect:
Any agreed change should be confirmed in writing.
Lead times and installation dates are estimates unless expressly stated otherwise in writing.
Timescales may be affected by:
Aceline Fabric Interiors will aim to keep the Client informed of any significant delay.
Installation will be carried out with reasonable care and skill.
The finished appearance may be affected by room conditions, wall alignment, lighting, fabric behaviour, surface irregularities and agreed design details.
Minor tolerances, shadow lines, joins, fabric characteristics or installation details may be inherent in the nature of bespoke stretch-fabric wall finishes.
The Client must provide safe and reasonable access to the property and work area.
The installation area must be clear, accessible and suitable for work to proceed.
If Aceline Fabric Interiors is unable to work safely or effectively due to access restrictions, unfinished works, other trades, unsuitable conditions or Client delays, additional costs or revised installation dates may apply.
Unless specifically included in the quotation, additional costs such as parking, permits, congestion charges, tolls, restricted-access arrangements, special delivery requirements or other project-specific access costs may be charged separately where applicable.
A project will be treated as complete when the agreed work has been substantially completed, subject to any minor snagging items.
Any concerns should be raised promptly so that they can be reviewed.
Aceline Fabric Interiors will not be responsible for damage, alterations or defects caused after completion by third parties, other trades, misuse, moisture, building movement, impact, attempts to remove or alter the finish, or unsuitable environmental conditions.
Fabric wall finishes should be treated with care.
Unless otherwise stated, they should not be exposed to excessive moisture, heavy abrasion, sharp objects, impact, staining substances or inappropriate cleaning products.
Specific cleaning and care guidance may vary depending on the fabric selected. Where available, the relevant fabric supplier’s care guidance should be followed.
If you wish to cancel a project, you must notify us in writing as soon as possible.
As Aceline Fabric Interiors products are tailored to each project, cancellation costs will depend on the stage reached at the time of cancellation.
Standard track that remains uncut, unused and in a condition suitable for resale may be returned to Aceline Fabric Interiors’ stock, subject to a restocking charge of up to 25%.
Track that has been cut, fabricated, damaged, used or otherwise prepared specifically for the Client’s project cannot be returned to stock and must be paid for in full.
Fabric, acoustic insulation, timber and other project-specific materials that have been ordered, allocated, cut, treated or prepared for the Client’s project cannot normally be returned to stock and must be paid for in full.
Where project-specific materials have been ordered, allocated, prepared, cut, treated or otherwise committed to the project, Aceline Fabric Interiors may also charge reasonable administration, handling, supplier liaison, storage and project costs actually incurred as a result of cancellation.
We may also charge for any consultation, design, survey, specification, administration, preparation, installation or other work already carried out before cancellation.
Any refund or balance payable will be assessed reasonably by reference to the stage of the project, costs already incurred, materials ordered, work carried out, supplier charges and any sums we are able to recover or mitigate.
This does not affect your statutory rights.
Where a contract is entered into at a distance or away from our business premises, you may have a statutory right to cancel within 14 days, subject to applicable legal exceptions.
If you ask Aceline Fabric Interiors to begin providing services during the cancellation period, you may be required to pay a reasonable amount for services already provided if you subsequently cancel.
Certain goods made to the Client’s specification or clearly personalised may be exempt from the statutory cancellation right. Whether an item qualifies for this exemption will depend on the nature of the goods and the circumstances of the order.
Nothing in this section affects any cancellation or other rights available to you under applicable consumer law.
Aceline Fabric Interiors may occasionally need to postpone, reschedule or, in exceptional circumstances, cancel work due to matters outside our reasonable control.
These may include supplier delays, material shortages, transport disruption, illness, unsafe site conditions, restricted access, delays caused by other trades, or other circumstances beyond our reasonable control.
Where this occurs, we will notify you as soon as reasonably possible and seek to agree a revised programme.
If we are unable to provide the agreed services, any payment due back to you will be assessed having regard to work already completed, materials already supplied or specifically committed to the project, and your statutory rights.
Nothing in these Terms affects your statutory rights as a consumer.
Goods supplied must meet the standards required by applicable consumer law, and services must be carried out with reasonable care and skill.
Any rights or remedies available to you under consumer law remain unaffected by these Terms.
Aceline Fabric Interiors will carry out its services with reasonable care and skill.
We are not responsible for loss or damage arising from:
Nothing in these Terms excludes or restricts liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of statutory consumer rights.
Aceline Fabric Interiors may ask for permission to photograph completed installations for project records, our portfolio, website, social media or other marketing purposes.
We will not publish identifiable photographs of a private residential property without the Client’s permission.
Where permission is given, approved photographs may be used by Aceline Fabric Interiors for promotional, portfolio and marketing purposes.
All website content, branding, written material, drawings, layouts, design concepts and other intellectual property created by or for Aceline Fabric Interiors remain the property of Aceline Fabric Interiors or the relevant rights holder unless otherwise agreed in writing.
Clients may use project-specific information supplied to them for the purposes of their own project.
Our materials must not be copied, reproduced, distributed or used for commercial purposes without prior written permission.
Aceline Fabric Interiors processes personal information in accordance with its Privacy Policy.
The Privacy Policy is available on our website at:
/privacy-policy/
Personal information supplied in connection with enquiries, quotations or projects will be handled in accordance with applicable data protection law.
If you have a concern about our services or installation, please contact us as soon as reasonably possible so that we have an opportunity to investigate and respond.
Please contact:
studio@acelinefabricinteriors.co.uk
Where appropriate, please provide details of the issue together with relevant photographs or supporting information.
We will aim to review complaints and respond within a reasonable time.
These Terms are governed by the laws of England and Wales.
If you are a consumer, nothing in these Terms prevents you from exercising any rights you may have to bring proceedings in the courts applicable to the part of the United Kingdom in which you live.
Aceline Fabric Interiors may update these Terms & Conditions from time to time.
The version applicable to an individual project will be the version provided or made available when the Client enters into the relevant agreement, together with any project-specific terms confirmed in writing.
The current website version will display the date on which it was last updated.
Clients with questions about these Terms & Conditions are welcome to get in touch: